Shipping policy

Brimstone Outdoors: Shipping Policy

We know you want your gear fast so you can get out in the bush. We ship our hardware straight from our NSW setup using Australia Post, while our custom threads are printed fresh to order.

Here is everything you need to know about how we get your package from our hands to your doorstep—no matter where you are in the world.

1. Delivery Rates & Free Shipping

We keep our shipping straightforward—no hidden surcharges or nasty surprises at checkout.

🇦🇺 Australia-Wide

  • Standard Parcel Post: $10 Flat Rate

  • Express Post: $15 Flat Rate (For when you forgot the trip was this weekend and need gear ASAP)

  • Free Shipping: Standard shipping is on the house for all Aussie orders over $150

🌍 Worldwide / International Shipping

  • New Zealand: $20 AUD Flat Rate Standard International

  • Rest of the World (USA, Canada, Europe & Beyond): $30 AUD Flat Rate Standard International

2. How Long Does It Take?

Because we stock both hardware and custom-printed apparel, your order might ship in separate packages.

🎯 Hardware (Broadheads, Arrow Shafts & Accessories)

  • Dispatch Time: Orders placed before midday Monday–Friday are packed and shipped within 1 to 2 business days.

  • Domestic (Aus): 3–6 business days for Standard (1–3 for Express).

  • International: Usually 7–14 business days depending on customs and how far off the beaten track you live.

👕 Clothing & Apparel (Print-On-Demand)

  • Production Time: Every shirt, hoodie, or hat is custom printed just for you. Please allow 2 to 5 business days for your apparel to be printed, prepped, and quality-checked before it hits the mail.

  • Delivery: Once printed, it’s dispatched straight to you via tracked post.

Split Shipments: If you order broadheads and a tee, don't panic if your broadheads show up first! Hardware and apparel ship separately, but you’ll get tracking numbers for both.

3. Tracking Your Order

As soon as your package is scanned, we’ll email you a tracking link so you can stalk your package all the way to your door.

If you haven’t received a tracking email within 3 business days for hardware or 5 business days for clothing, check your spam folder first—if it’s not there, give us a holler and we’ll track it down for you.

4. International Customs, Taxes & Duties

For our overseas mates, please keep in mind that any local import taxes, customs duties, or VAT charged by your home country are your responsibility.

Customs policies vary heavily around the world. In most cases, smaller gear orders slide straight through without an issue, but if your government wants a cut, that's between you and your local taxman!

5. Lost, Stolen, or Wrong Address?

  • Double-Check Your Address: Please double-check your shipping details at checkout. If a parcel gets returned to us because of a wrong address, you’ll need to cover the postage cost to send it out a second time.

  • Parcels Missing in Action: Once the postal carrier scans your item as "Delivered," it’s officially at your end. If your package goes missing from your porch or mailbox, check with your housemates or neighbors first, then lodge an inquiry with the postal provider using your tracking number. If they give you the runaround, drop us a line and we’ll lend a hand where we can.